English 4
Business Letter Assignment #1 / Complaint Letter
Situation:
You receive an offer in the mail from the Race Credit Card Company for a credit card in which all balance transfers will be subject to a 2.9% interest rate for one year. After three months, you receive a statement and notice that the interest rate has jumped to 4.9%. You call the 1-800 number on the statement for customer service, and the person who takes your call rudely tells you that you were mistaken about the terms of the initial offer, and that you must pay the 4.9% interest rate.
Assignment:
Write a letter to the credit card company explaining the situation and requesting redress. Include a copy of the introductory letter and the original statement describing the terms of the credit card. The name of the person to whom you will write, along with the address, is as follows:
Patrick Flanagan, Financial Service Advisor
Cardmember Services
P. O. Box 15298
Wilmington, DE 19850-5298
